Algolia
Mar 2025 – Present
Staff Product Designer
B2B SaaS · AI search & developer tooling · Remote
- Led design of AskAI, Algolia's agentic search product inside DocSearch. Reframed the launch from speed-to-ship to adoption risk, leading to a guided in-product setup. In the first 30 days, 86 users completed the guided setup, which was 26.7% of the people who started it. There were zero configuration-related support tickets. Pattern later reused in Agent Studio.
- Defined Algolia's approach to agentic UX across design patterns, guardrails, and interaction models for LLM-driven experiences.
- Led research and design on platform onboarding across eight product areas, presenting findings to the CPO and CTO. Surfaced three platform-wide patterns that product teams are now implementing.
- Stay hands on in Figma daily, partner with PM and engineering leads on scope and direction.
Matillion
Jan 2023 – Mar 2025
Group Product Designer
B2B SaaS · Data integration & ETL platform · Remote
- Led design on Matillion's VM-to-SaaS platform transition, a company-defining initiative for a technically demanding ETL product.
- Shipped the AI Copilot, designed to shorten the learning curve for data engineers building complex pipelines.
- Managed three designers, from senior to placement students. Took one from junior to mid through a mentoring plan built on our levelling framework and a promotion proposal to the VP of Product and the CPO.
- Worked with the Director of Product on levelling and the hiring of a principal designer. Helped hire two principal designers, a staff designer and a junior designer.
- Unified three separate tools into a single product surface.
Zencargo
Mar 2019 – Jan 2023
Lead Product Designer
B2B SaaS · Supply chain visibility · London / Remote
- Directed design on the core supply chain visibility platform, reframing the data model around cargo rather than shipments. Took the first steps toward the digital twin the CPO set as the company's north star.
- Set the product's trust principle: data confidence over apparent visibility. Distinguished what is confirmed, expected, and uncertain so users could act without false certainty in a high-consequence environment.
- Managed a team of three designers and introduced a cross-team review mechanism for shared product surfaces.
- Ran research, journey mapping, and stakeholder alignment across PM, engineering, and domain experts.
Intu
Jun 2018 – Mar 2019
Senior UX Designer
B2C · Retail & e-commerce platform · London
- Redesigned search across multiple domains, increasing usability and engagement through research-informed information architecture.
- Ran user testing, interviews, and guerrilla testing to validate decisions rapidly.
- Improved navigation and taxonomy using card sorting and tree testing, reducing friction platform-wide.
Swoon
Apr 2014 – Jun 2018
UX & UI Designer
B2C · Furniture e-commerce · London
- Redesigned the product page with fabric selection functionality informed by data analytics, with a focus on improving conversion.
- Managed a team of 3 designers across imagery, marketing, and branding alongside core design work.
- Delivered campaigns for major publications and large-scale London Underground advertisements.