Algolia
Mar 2025 – Present
Staff Product Designer
B2B SaaS · AI search & developer tooling · Remote
- Led design of AskAI, Algolia's agentic search product inside DocSearch. Reframed the launch from speed-to-ship to adoption risk, leading to a guided in-product setup that drove 86 completed setups, 26.7% completion, and zero configuration-related support tickets in the first 30 days. Pattern later reused in Agent Studio.
- Defined Algolia's approach to agentic UX across design patterns, guardrails, and interaction models for LLM-driven experiences.
- Led research and design on platform onboarding across eight product areas, presenting findings to the CPO and CTO. Surfaced three platform-wide patterns now being used as diagnostic questions across product teams.
- Stay hands on in Figma daily, partner with PM and engineering leads on scope and direction.
Matillion
Jan 2023 – Mar 2025
Group Product Designer
B2B SaaS · Data integration & ETL platform · Remote
- Led design on Matillion's VM-to-SaaS platform transition, a company-defining initiative that improved adoption and retention on a technically demanding ETL product.
- Shipped the AI Copilot, reducing learning curve and lifting daily productivity for data engineers working on complex pipelines.
- Built and led the design team, setting levelling, hiring bar, and review practice.
- Unified three fragmented tools into a single product surface, which became the primary working environment for customers.
Zencargo
Mar 2019 – Jan 2023
Lead Product Designer
B2B SaaS · Supply chain visibility · London / Remote
- Directed design on the core supply chain visibility platform, reframing the data model around cargo rather than shipments. Established the foundation later used for Zencargo's digital twin direction.
- Set the product's trust principle: data confidence over apparent visibility. Distinguished what is confirmed, expected, and uncertain so users could act without false certainty in a high-consequence environment.
- Managed a team of designers; introduced a cross-team review mechanism that reduced rework and ownership conflict on shared product surfaces.
- Ran research, journey mapping, and stakeholder alignment across PM, engineering, and domain experts.
Intu
Jun 2018 – Mar 2019
Senior UX Designer
B2C · Retail & e-commerce platform · London
- Redesigned search across multiple domains, increasing usability and engagement through research-informed information architecture.
- Ran user testing, interviews, and guerrilla testing to validate decisions rapidly.
- Improved navigation and taxonomy using card sorting and tree testing, reducing friction platform-wide.
Swoon
Apr 2014 – Jun 2018
UX & UI Designer
B2C · Furniture e-commerce · London
- Redesigned the product page with fabric selection functionality informed by data analytics, with a focus on improving conversion.
- Managed a team of 3 designers across imagery, marketing, and branding alongside core design work.
- Delivered campaigns for major publications and large-scale London Underground advertisements.